General

+ Do I need to have my content and images ready before a project starts?

You must have all content necessary for the project ready to go by our agreed upon start date unless discussed prior. Failure to do so could result in rescheduling the project to a later date and/or a restart fee.

+ Do you offer payment plans?

Payments are broken into two parts. There is a 50% non-refundable deopsit that needs to be paid up front in order to secure your booking, and the 50% remainder that can be paid on the end date OR when the project is complete (whichever comes first).

+ Is my initial deposit refundable?

No. All deposits are nonrefundable as it is my way of securing your spot in the queue. I book projects several months ahead of time, and scheduling ensures that I give all of my clients the proper amount of time that a project deserves. As a result, I turn away clients for your reserved time slot. If you back out of the project, you may leave an empty spot that could have been given to another project. The deposits ensure that clients are serious about moving forward with the project.

+ What happens if I am still not happy with my design after 2 refinements rounds?

If for some reason you are still not happy after two rounds of refinement (which happens very rarely!), we will continue the refinement process at my current hourly rate.

We go through an in-depth questionnaire and briefing process in the beginning to make sure we are on the same page, so 99% of the time 2 refinement rounds are plenty!

+ Can you create my design faster? Do you have a rush fee?

Short answer - possibly. Each project timeline has be thoughtuflly created to give us enough time to do our research, for me to draft your design, and for us to go through the refinement rounds. However, there are some circumstances in which your project may be able to be turned around quicker if the situation allows. If you need a rush project, please let me know well in advance so I can create a custom quote based on your requirements and a rush fee may be added depending on the deadline and complexity of the project.

+ Do I need to book in advance?

I usually book about four weeks in advance, so I would recommend getting in touch with me as soon as you start thinking you need a designer and well before your deadline.