+ Can you get this design/logo/website/edit done for me TODAY?
Rush Job: Any task that comes in outside of business hours with a completion expectation less then your set turn around time.
More clarity - A rush job is any project:
- whose deadline is shorter than my “normal” timeframe.
- that requires me to reschedule other scheduled work.
- that forces me to work over the weekend.
So to answer this question:
Yes Sometimes things pop up last minute that do need changing/editing that you just can't plan for, so if these things are small * and we have have worked together before, I will do my very best to get this work done for you. I may also have a break in my schedule so I can fit the work in.
Small : things like edits to copy on one collateral design, or change one photo on a website etc
No If you need a new brand, website, or large * scale edits done that need saving in multiple formats, and have not booked at least a month in advance, then I will need to review on a case by case basis, but the safe answer is no. You will need to book your place for the work to be done in an available spot on my calendar. Pre-planning is key, if it's important, book in early to save dissapointment.
Large : Edits to logos that have been saved already (in diffrent file tyles and colours), or edits to packaging designs where files have been saved in all colour ways and file types and have been outlined.
Maybe If you really need something ASAP, and I am booked out but you still need it created on the same day or within a short turn around, I can review on a case by case basis if this might be possible. To ensure every client is treat with respect and fairness, if you need something on the same day that takes prioirty over pre-booked projects, I will ask for a Rush Service Fee which will be added to the invoice. If it's a smaller job, it wil be a flat rate of $70.00 NZD per item requested, if it's a much larger job like turning a website around in half the time, it will be 50% of the total project quote for the package.
Notes: Good design takes time. If you have something that you know may need designing or editing, plan properly in advance for lead time so it will be done justice and with thought and care.
+ What platform do you design websites on?
At this time, I only design websites on the Squarespace platform.
+ Will you write my website copy?
No. I am in charge of the design of your website and the look and feel of the visuals. I collaborate with a fab business called Wordfetti who I work with closely if you need help. They will write your entire website copy! They have their own process and will work with you to strategize your content around your unique message. Let me know if you want to work this into your package.
+ Can you take my website photos for me?
No. I am in charge of the design of your website and the look and feel of the visuals. I collaborate with a fab business called Copper and Lace Imagery take beautiful and professional photos, so please get in touch for this service if your business needs hi-res photographs to do your new website justice!
+ Do you host the websites you design?
No. For Squarespace websites, you will need to purchase a hosting plan (I always recommend the Business Plan) seperately, but this is something we go over before your wbeiste goes live :)
Domains vary depending on the provider you choose. I recommend GoDaddy as the one of the most affordable and reliable providers who also integrate well with Squarespace.
With that said, January Made Design is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of the site from your hosting or domain provider.
+ Do you provide SEO for my site?
Included in all my website packages is basic SEO set up to optimize your website to the best of my ability, but I am by no means an SEO expert. I can refer you to other creatives with SEO services.
+ Do I need to have my content and images ready before the project starts?
Clients must have website content (imagery and text) ready to go by our agreed upon deadline. Failure to do so could result in rescheduling the project to a later date.
The best projects are well thought out and prepared before any designs are conceptualized. When the project goals are finalised before the project, you and I are working with a clear direction, purpose, and mission.
+ What is the difference between a logo, branding, submark, icon, alternate logo?
An icon is usually a simply refined symbol that conveys strong, universal values and ideas that make it immediately recognizable. Essentially, it’s a straightforward and bold representation ofyour business (think Nike swoosh).
A submark is a visually similar but usually simplified variation of a logo, used in situations when the main logo is not the best fit. It's paired back style make it easier to use on things like social media, website favicons and any other small applications your specific industry might require.
An alternate logo is another version of the main logo, with a slight difference. Usually this alternate is either horizontal, or centred depeing on what the primary is. Just so you have all bases covered.
Your brand differs logo in that it is a broader system that distinguishes your business, products or services from your competitors. A brand can be represented by a logo or symbol — however, when we refer to a brand, it is usually your whole presence, from your logo, website, colour palette, right down to your tone of voice and messaging that people encounter.
+ What is the difference between a moodboard, brand board and brand guidelines?
Moodboard - Includes colors, image inspiration and brand 'mood', created from a Pinterest board and based off your questionnaire answers. This is a springboard for your project, but please note all images, fonts, colours, textures etc in the moodboard will not be part of your final design, we will build upon this 'mmod' and direction to make sure your design is unique and authentic to your business.
Brand Board - Includes final colours, fonts, logo variations, design elements such as patterns and icons, and image inspiration.
Brand Guidelines - Includes the same as the brand board but has specific instructions on how to use your graphics. This is useful for you as the owner to utilise your new brand suite, as well as passing on to a future designer/web developer/anyone using your brand.
+ What do I need to have ready before the project start dates?
Before branding projects can begin, I will need your design questionnaire returned with your business details. You must have a solid idea of your target audience, business mission, products and services, a general idea of styles you like/appeal to your target audience (or exactly what you dislike) and of course, your business name!
+ What happens if I am still not happy with my branding after 3 rounds of refinements?
I am almost certain you will be happy with your new brand design after our three rounds of refinements, but if for some reason you are not 100% in love with your logos, we can continue rounds of refinements at my hourly rate of $35.00 NZD.
+ Do you print my business cards for me?
No. January Made Design does not provide a printing service at this time. I can however work with you and recommend print companies that I have worked with before, depending on your card needs.
+ Is my initial deposit refundable?
No. All deposits are nonrefundable as it is my way of securing your spot in the queue. I book projects several months ahead of time, and scheduling ensures that I give all of my clients the proper amount of time that a project deserves. As a result, I turn away clients for your reserved time slot. If you back out of the project, you may leave an empty spot that could have been given to another project. The deposits ensure that clients are serious about moving forward with the project.
Squarespace was designed with the do-it-yourself user in mind, making it notably easy for you to maintain and update your own website long after our project together has been successfully completed. Managing your website is a simple matter of dragging-and dropping, pulling on corners to resize images, and WYSIWYG editing.
Peace of mind
Squarespace is a self-contained platform that works seamlessly and is fully managed from top to bottom. This means there’s never any need to update software, plugins, or widgets; patch security vulnerabilities; or worry that changing one component might break something else.
Beautiful design that performs
Squarespace templates are beautifully and thoughtfully designed to incorporate cutting edge UI/UX best practices, which means your website will have the best of the best in “form and function” baked right in.
Mobile traffic now accounts for more than half of all website traffic. With that in mind, it’s critical that websites perform across any device and screen size. Every Squarespace template includes a unique mobile experience that matches the overall style of the website, so content will look great on every device, every time.
Built-in search engine optimization
Every Squarespace website is equipped with all the elements needed for a strong SEO strategy. Site descriptions, page titles, custom URLs, search friendly formatting, and other key elements are all easily managed. Furthermore, there is an automatically generated built-in sitemap that helps Google to crawl, understand, and ultimately, rank a website.
24/7 award-winning support
The Customer Care team at Squarespace is available seven days a week, 24-hours a day, and has won several awards for outstanding customer support.
Room to grow
Squarespace scales. Squarespace was designed for everyone from bloggers to musicians to online retailers, so you can be confident that it is robust and flexible enough to grow with your business.
Is there anything Squarespace doesn’t do?
While Squarespace is robust and powerful, there are times that it isn’t the best fit for your needs. Squarespace isn’t currently built to support:
- Recurring payments (we can use a third-party app such as Moonclerk for this)
- Memberships, paywalls, or restricted content areas. (We do support customer accounts for Commerce.)
- Anything that would necessitate integrating with a third-party API, other than integrations with our Orders API
- Inventory management software or point of sale systems
- Duplication of entire sites